Order process

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

Non-acceptance of your order may be due to any one or more of the following reasons:

  • The product you ordered is out of stock
  • Inability to obtain authorisation for your payment
  • Pricing or product description error
  • System or procurement failure
  • Failed customer validation checks

When you place an order on the website you will receive an email acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance.

Acceptance of your order for goods & the completion of the contract will take place when your goods are dispatched. You will receive an email when this process is complete.

Delivery

Standard Delivery – Goods will be sent out within 48 hours of receiving order. Please allow up to 5 days for delivery.

Next Day Delivery – Same day dispatch on orders received by 3pm using Royal Mail.*

*Delivery is next working day, orders after 3pm on Fridays will be delivered the following Tuesday.

Worldwide – Goods will be sent out within 48 hours of receiving order using courier. Delivery times vary, tracking information will be provided.

Risk of loss and damage of products passes to you on the date when the products are delivered.

Payment & VAT

Payment is to be made in pounds Sterling.

All product prices shown on the website are inclusive of any applicable UK VAT.

Payment Methods

We accept payment by PayPal.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your purchase and payment secure, but, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the this website.

Returns Policy

Full refund* or exchange on any item when you return it to us in a saleable condition within 14 days of the item being delivered to your nominated address. Items to be returned in their original condition, unused, in original packaging, with garment tags & alike still attached. *No refund for any Next Day Delivery charges originally applied.

Returns not accepted due to wear / misuse / accidents / damage due to general day to day use. No refunds for items purchased on sale, but size swap is available if still in stock.

All return postage costs covered by customer.

Refunds will be credited to your original payment method, & will be authorised once items are received & checked.

Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion. Additionally any free promotional gift given with an order must also be returned if you are returning those goods to which the gift related.

How to Return or Exchange

Please contact – returns@triarray.co.uk to discuss all returns issues & details will be provided.

Order Cancellation

You have the right to cancel your order provided that you notify us in writing no later than 7 working days after the day on which your receive your products.

If the order has already been dispatched, any refunds will commence goods have been returned & checked.

Pricing Policy

All prices are inclusive of VAT at appropriate rate & are correct at the time of entering the information on to the system. Prices may change and offers may be withdrawn at any time.

Every effort is made so prices shown are accurate at time of order. If an error occurs, you will be contacted with the options of re-ordering with the correct price, or cancelling the order. If no confirmation is received within 14 days the order will be automatically cancelled.

Product Availability / Information

All items are subject to availability. If item is not available once ordered, you will be contacted & a refund given if no other product wanted / available for replacement. Once an item is sold out it will be taken off the website at the earliest opportunity. Prices of products may change from time to time.

Copyright Policy

You acknowledge & agree that the material & content contained within this website is made available for your personal non-commercial use only & that you may only download such material & content for the purpose of using this website. Accordingly, we suggest that you do not use the this website to (& agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material & content.

Nothing contained in these Terms and Conditions shall be construed as conferring any licence or right to use any trade mark, design right or copyright shown. All other trademarks, company names & logos featured are the property of their owners.

Privacy and use of your data

Any data provided by you shall be kept confidential & not shared or sold on to any third parties. (Relevant information will be used to fulfill your order ie; address data given to Royal Mail for delivery purposes.)

General

Great care is taken to ensure that all details, prices, photographic representations & descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. Every effort has been made to display as accurately as possible the appearances, colours, textures or finishes of products that appear on the website. What you see will depend on your monitor & computer equipment, therefore there is no guarantee that the product images are an accurate representation of the actual merchandise.

These Terms and Conditions can be changed at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms & Conditions shall continue to have full force and effect.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights & remedies in other situations where you are in breach.

Rights reserved to amend, remove or vary the Services and/or any page of this Website at any time & without notice.

Entire Agreement

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you & T.R.I for the purchase of the products.

Any waiver of any provision of the Terms and Conditions will only be effective if in writing and authorized by T.R.I.